Do not feed the troll

Since Jair Bolsonaro took office, this is what a regular day in the Alvorada Palace – the official residence of the Brazilian president, in Brasília – looks like. Journalists wait outside the gates for president Jair Bolsonaro, behind two fences. Over the first one, their microphones are installed. Between the two fences, security guards organize a space short enough for questions to be heard and long enough for the president to ignore them at will. Behind the second fence, the group of journalists is corralled in open air, waiting as long as necessary for him to ask about the most pressing subject of the day.

On the right side of journalists, there usually is another group of people. But there is no gap between them and the first fence. They are Bolsonaro supporters, waiting to take a selfie with the president and rejoice as he ironizes or simply insults reporters. Their screams and laughter are later the background of news reports on the president’s latest statement, like the sound effects of a 1990’s sitcom.

On March, 4th, 2020, this shameful routine would be taken to a new low. On this day, the breaking news was that official data had just been released on Brazil’s GDP growth in 2019 – only 1.1%. As usual, the official car parked before the gathering. But instead of the president, a comedian got out of it and approached the fence. Dressed in a black suit and wearing the presidential sash, he impersonated Bolsonaro while offering bananas (real ones) to the journalists. As Bolsonaro supporters laughed and the reporters watched the scene incredulously, the president joined the show in amusement. Questions about GDP growth were asked to no avail.

Is this kind of episode familiar to you? Maybe so, especially if you live in the UK, the US or the Philippines. I have come to better understand this behaviour after I read this article, by PUC-Rio’s Philosophy professor Rodrigo Nunes. Based on the work of Whitney Phillips, he argues that the contemporary culture is a fertile terrain for assuming a behaviour typical of online relations, where there is an ethic of limitless humor related to the emotional detachment among people: trolling

The art of trolling

So let’s focus on this concept for a moment. In a magnificent semiotic analysis of what the art of trolling is, professor Massimo Leone provides elements for us to identify this practice, recognise its power and evaluate its effects. According to him, there are eight characteristics of the typical online trolling scenario: 

  1. Topic-insensitive provocation: Trolling is a provocation that is indifferent to the conversational topic. It does not aim to convince someone, but to obtain certain cognitive, emotional and pragmatic reactions from the interlocutors. As “the emotional tone of conversation becomes the main focus of conversation itself”, the troll reaches its ultimate goal: “to be insulted by its victim”;
  1. Time-boundless jest: One of the purposes of joking is to test the reception of a given idea, without actually having to stand by it later. However, trolling is “joke whose communicative nature of joke is never revealed to its addressee, for the fundamental purpose of trolling is not to make fun at someone, but to make fun of someone”
  1. Sadistic hierarchy of sender and receiver: In a successful trolling, the receiver does not know that the troll is joking, hence a hierarchical relation is established, in which only “the sender and her or his community of trolls realize that there is no belief attached to what is being said”; 
  1. Anonymity of both the troll and her or his audience: Sadistic online behaviours are fostered by anonymity, which combines ethical distance and virtual closeness. “In nonrepressive societies, anonymity is not needed in order to shelter oppressed voices but in order to oppress unsheltered voices”;
  1. Choral character of the ‘actant observer’ of trolling: The trolls perform to an audience, which may also be anonymous. In this sense, the digital crowd resembles the one that showed up at the public executions of the past;
  1. Construction of artificial contradictory semantics: The topic of discussion where trolling takes place must be contentious. The troll “parasitically constructs its position” in a way that it mirrors the opinion that is voiced by the interlocutor., In this sense, “the troll does not have a mind, but builds it in relation to that of the counterpart and victim of trolling”;
  1. Disruption of argumentative logics: In order to achieve its sadistic goal, trolling must be full of non sequitur, repetitions, petitions of principle, arguments ad personam, etc., skillfully displaying an array of logical fallacies that constitute a sort of counter-manual of rhetoric;
  1. Irrelevance of the relation between beliefs and expressions: “That which ultimately defines trolling, indeed, is the unimportance of the relation between that which the troll says in a conversation and that which she or he believes”

Not so funny

Two of Massimo Leone’s conclusions are of great concern to the relation between trolling, public discourse and democracy. Firstly, he argues that the most harmful aspect of trolling is that it makes it very hard, and increasingly so, to distinguish between “criticism of mainstream trends and trolling of them”. Secondly, the disruption that trolling causes in the functioning of public deliberation as the realm of peaceful resolution of conflicts, makes it an “intrinsically is a fascist behavior, in the sense that it thrives on the institution and maintenance of a community whose internal cohesion and aesthetics depends on the painful subjugation of a victim”.

In the open political use of trolling rhetoric by political leaders, some of those characteristics may change, like anonymity, but the overall characteristics described above are all there. If you think about it, the public trolling is even worse, since it demonstrates our threshold for aggressive communication practices is higher than ever and certainly it has a feedback loop effect in online discussions, reinforcing traditional forms of trolling.

It is not a coincidence that some of the political leaders known for the use of trolling practices are social media superstars, like Donald Trump and Jair Bolsonaro. It is now widely recognised that this form of disruptive behaviour is fostered by the rise of engagement as a central value of public deliberation, politics, and economics. I have discussed this matter before in the context of fake news. In this sense, it is not a Luddite backlash that will somehow bring back the good old days of mainstream media – not least because in those days many of us thought the solution was to get rid of mainstream media. 

A wide range of solutions must be implemented for the quality of our public deliberations to increase. The democratic regulation of the media environments in which trolling takes place is an obvious agenda. It might include algorithmic auditing by public agencies with an independent mandate, like is now common in civil aviation, environmental protection or central banking. Conversely, technology can also help us. For example, this study has proven to be possible to use artificial intelligence informed by linguistic studies to identify troll behaviour and banish it from social media with high accuracy. The enforcement of ethical norms by democratic institutions should certainly play a role there, as well as public awareness. 

For now, we can start by a simple step. Stop being NUDGED into laughing and sharing. Do not feed the troll.

When did leaders, institutions and ourselves start to accept this kind of practice as the new normal? Why has that happened now?  Is it a consequence of our overexposure to digital media? What could we do about it?

 

*Featured image source: comedian Carioca Marvio Lucio’s twitter account, available here.

5 Comments

  1. Rebecca Paris Senior

    I really enjoyed this article, and I did not know about the Bolsonaro incident: it definitely appeared grotesque, like a bad pantomime. Trolling is indeed a huge issue in our online spaces, and as our lives become more and more intertwined with the digital, how much does trolling affect our day to day reality?

    Moreover, trolling has become a political tool – what can be trusted, and what is just.. trolling?

    Great work Raero, a very important topic that needs continuous exploring. And yes, do not feed the troll 🙂

  2. Katja Gru

    Thank you for raising such an actual theme as trolling, Raero! I agree with the previous commenter that this is a pain in our society both online and in the real life. This is general problem and the top of the iceberg – this kind of behaviours is something that generally comes out from human beings not in the most pleasant form. I do agree that this behaviour should be prevented both online and offline.

  3. Miriam Steinbach

    Thank you Raero for this post!
    It connects to what I’ve been writing about on our blog, take a look: http://wpmu.mah.se/nmict201group4/2020/03/12/with-trolling-and-cyberbullying-how-can-we-make-social-media-a-safe-space/
    http://wpmu.mah.se/nmict201group4/2020/02/19/right-wing-populism-and-social-media-a-match-made-in-heaven/
    Indeed trolling is a serious problem that must be tackled in a various ways. Its also interesting how it seems to be so connected to right wing populism..

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